Technical Support Representative

MCI is seeking skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support to clients across various industries. The role involves responding to technical inquiries, resolving issues related to hardware and software, and guiding users through solutions. MCI prioritizes a supportive and rewarding work environment with opportunities for growth and recognition.

Requirements

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step-by-step solutions
• Maintain up-to-date knowledge of products, services, and support procedures
• Meet performance metrics including resolution time, customer satisfaction, and attendance
• Authorized to work in the country where the job is based

Benefits

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Employee shuttle services
• Company retreats and off-site events
• Social skills
• Positive work environment