CUSTOMER SERVICE REPRESENTATIVE (SIGN-ON BONUS)

MCI is seeking a highly skilled Customer Service Representative to provide outstanding support to offshore clients. The role involves handling inbound and outbound calls, resolving customer concerns, and utilizing various communication channels. MCI is a fast-growing tech-enabled business services company with a focus on customer experience and process outsourcing.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluency in English
• Good organization, written and verbal communication skills
• Familiarity with Microsoft Office Suite
• Strong typing skills (40+ words per minute with 95% accuracy)

Benefits

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Performance and loyalty bonuses
• Frequent disinfection and fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events