Customer Service Representative (Multi-Platform)

MCI is a fast-growing tech-enabled business services company seeking a highly skilled Customer Service Representative to provide outstanding support to offshore clients. The role involves handling inbound and outbound calls, researching systems, and utilizing various communication channels. MCI emphasizes a supportive and growth-oriented environment.

Requirements

• Receive inbound and outbound calls in a courteous, timely, and professional manner
• Listen, understand customer needs, and resolve any concerns
• Research systems to find missing information
• Follow the processes of the Client program
• Utilize systems and technology to complete tasks
• Follow all required scripts, policies, and procedures
• Equitable experience with voice, email, and chat support

Benefits

• HMO Coverage plus a dependent
• Rank & File coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Career growth and learning
• Food allowance
• Performance and loyalty bonuses
• Disinfection and fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events