Manager, Sales and Customer Service

Macy's is seeking a Manager, Sales & Customer Service to lead a team, build a productive and enthusiastic team, and ensure exceptional customer experiences. The role focuses on enhancing shopper loyalty, optimizing sales, and maintaining operational efficiency. Macy’s offers a rewarding and inclusive work environment with opportunities for growth and community involvement.

Requirements

• Ability to build, lead, and motivate a productive, enthusiastic team.
• Exceptional customer service and sales skills.
• Analytical skills to review sales data and improve strategies.
• Operational management skills for selling support and merchandising.
• Talent development skills and conflict resolution abilities.
• Strong communication and technical skills.
• Flexibility in a flexible retail schedule

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Paid holidays
• Career development opportunities
• Employee Assistance Program
• Tuition reimbursement
• Volunteer opportunities
• Merchandise discounts