Manager, Sales and Customer Service

Macy's is seeking a Manager, Sales & Customer Service to lead initiatives to increase shopper loyalty and maintain a welcoming customer experience. The role involves building a team, exceeding sales goals, managing inventory, and ensuring operational efficiency. It requires a passion for customer service and a dedication to continuous improvement.

Requirements

• Build, lead, and motivate a productive team
• Exceed sales goals through coaching and recognition
• Manage selling support, including stockroom, signing, and merchandising
• Conduct talent analysis and develop career progression plans
• Actively fill open positions and resolve complaints

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Employee Assistance Program
• Performance-based incentives
• Annual merit review
• Paid Time Off
• Paid Holidays
• Learning and development opportunities
• Volunteer opportunities
• Tuition reimbursement