Tier III Application Support

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide.

Requirements

• Monitor production applications, scheduled jobs, and incident management systems.
• Receive and analyze incidents and requests from end-users and troubleshoot and disposition appropriately.
• Research, track, and resolve complex issues escalated from Tier I and Tier II technicians.
• Collaborate with development teams to troubleshoot incidents, research root causes, and provide details that can help to prioritize user stories.
• Write and execute SQL queries; analyze tables, grants, functions, procedures, packages, and triggers.
• Perform backend data modifications using SQL.
• Draft and update Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for lower-tier resolver groups to help with their knowledge of applications and decrease the time required to resolve issues.
• Utilize tools like TOAD for database management and optimization.
• Support applications developed using.NET, Java, and Oracle Database environments.
• Work within tools such as ServiceNow, CLM, jQuery, and SharePoint.
• Develop and maintain PowerBI dashboards and reports for operational insights.
• Write Python scripts for automation, data processing, and system integration tasks.
• Work with C# applications and provide application-level support.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance