Research Associate - Customer Insights
M-KOPALagos, Lagos State, Nigeria
Posted November 5, 2025
Full Time
About the Company
M-KOPA is a financial inclusion company that creates financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model.
Job Description
We're seeking a Research Associate with field research experience to join our 12-member Customer Insights team. This is a hands-on research execution role where you'll design research studies, conduct surveys, facilitate focus groups, and generate insights that inform product strategy across M-KOPA's African markets.
Requirements
- Field Research Experience: Track record conducting customer research projects including focus groups, in-depth interviews, customer shadowing, and observational studies.
- Survey Design & Execution: Hands-on experience designing and running research surveys via phone, SMS, or digital platforms.
- Research Analysis Skills: Ability to analyse both qualitative and quantitative research data, identify patterns and themes, synthesise insights, and present findings clearly using Excel, PowerPoint, and other tools.
Benefits
- Professional development programs and coaching partnerships
- Family-friendly policies and flexible working arrangements
- Well-being support and career growth opportunities
