Voice AI Engineer (Mid/Senior)
LucidyaIndia
Posted February 12, 2026
Full Time
About the Company
Lucidya offers an AI-native customer experience (CX) intelligence platform that autonomously manages the entire customer lifecycle—from first engagement to retention and growth. The platform combines proprietary natural-language-understanding (NLU) models, trained on millions of multilingual conversations, with real-time social media and digital media analytics to deliver actionable insights that marketing, support, and research teams can use to personalize interactions and boost satisfaction and lifetime value. Lucidya differentiates itself by closing the insight-action loop, providing end-to-end automation rather than merely surface analytics, and by maintaining strict data security through SOC 2, GDPR, CCPA/CPRA, NIST CSF, and regional compliance frameworks for MENA clients.
Job Description
Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. The company is launching a new AI Agents business unit focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience. The role of Voice AI Engineer is responsible for designing, building, and deploying intelligent Voice Agents that solve real business problems.
Requirements
- Design and implement real-time voice agents using ASR, TTS, and LLM-based reasoning.
- Evaluate Voice Agent providers, focussing on reliability and stress testing
- Build multi-turn, stateful voice conversations with interruption handling (barge-in), retries, tool-use and fallbacks.
- Deploy AI models into production environments with a focus on scalability, performance, and reliability.
- Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations.
Benefits
- Competitive salary
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Meaningful work on real, enterprise-grade Voice Agents