Learning & Development Lead
LucidyaJordan
Posted February 23, 2026
Full Time
About the Company
Lucidya offers an AI-native customer experience (CX) intelligence platform that autonomously manages the entire customer lifecycle—from first engagement to retention and growth. The platform combines proprietary natural-language-understanding (NLU) models, trained on millions of multilingual conversations, with real-time social media and digital media analytics to deliver actionable insights that marketing, support, and research teams can use to personalize interactions and boost satisfaction and lifetime value. Lucidya differentiates itself by closing the insight-action loop, providing end-to-end automation rather than merely surface analytics, and by maintaining strict data security through SOC 2, GDPR, CCPA/CPRA, NIST CSF, and regional compliance frameworks for MENA clients.
Job Description
We are seeking a Learning & Development Lead to bring clarity and structure to our people development. You will design and execute the company-wide L&D strategy, lead performance management cycles, and build remote talent programs.
Requirements
- 6-7+ years of experience in Learning & Development or Talent Management
- Experience in startups or high-pressure environments
- Experience in remote team development
- Understanding of performance management and HiPo frameworks
- Experience with Learning Management Systems
- Familiarity with instructional design principles and competency frameworks
- Ability to communicate clearly in English (spoken and written) and Arabic
- Ambitious and results-driven
Benefits
- Competitive salary
- Opportunity to shape company-wide L&D strategy
- Fast-paced and dynamic work environment
- Chance to work with a cutting-edge AI company