Junior Customer Experience Operations Analyst
LucidyaEastern Province, Saudi Arabia
Posted August 12, 2025
Full Time
About the Company
Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs. Our platform is tailored for organizations in the Arab world that need a unified, easy-to-use platform to manage their customer experiences and make data-driven decisions. Lucidya’s AI-powered technology, combined with a deep understanding of the Arabic language and culture—with a remarkable 92% analysis accuracy of 15 different dialects and slang—allows businesses to engage with their customers in ways that are both accurate and personal. By offering real-time insights and engagement, Lucidya helps organizations optimize customer lifecycles, reduce costs, and drive growth—all in one single platform. Lucidya is fully compliant with global and regional data privacy and security regulations, including SOC2 for data management standards, the SDAIA Personal Data Protection Law (PDPL) in Saudi Arabia, and GDPR for customers in the EU. Lucidya also adheres to the NIST Cybersecurity Framework (CSF), ensuring robust risk management practices, and complies with key US data privacy regulations such as CCPA/CPRA, UCPA, CTDPA, CPA, and VCDPA. This commitment ensures that our platform not only delivers actionable insights but also operates securely and protects the privacy of our customers’ data.
Job Description
Lucidya is seeking a Junior Customer Experience (CX) Operations Analyst to support their growing CX team. The role focuses on managing and optimizing CX platforms, ensuring data accuracy, and providing actionable insights. The position is ideal for someone early in their CX career, with a passion for customer experience and eagerness to learn.
Requirements
- Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
- Build and maintain workflows for CX pipeline, forecasting, and processes.
- Troubleshoot field mapping, integration, and system logic issues.
- Ensure accurate data flow for customer health scores, lifecycle stages, and company details.
- Conduct regular customer data audits.
- Clean and enrich records using HubSpot tools.
- Maintain customer stage definitions.
- Create or assist in building dashboards.
- Pull data from HubSpot and ChurnZero.
- Maintain documentation.
Benefits
- Competitive compensation
- Growth opportunities
- Impactful work
