Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
Requirements
- Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.
- Collaborating closely within the multidisciplinary team of designers, product owners and engineers.
- Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.
- Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions.
- Researching and documenting current state services and experiences, and prototyping future state services.
- Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
- Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.
- Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.
Benefits
- Generous pension contribution of up to 15%
- Discretionary annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
