Lloyds Banking Group is seeking a Service Designer to collaborate in creating seamless digital experiences for customers, building advocacy and advancing the practice of Service Design across the Group.
Requirements
- Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
- Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
- Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
- Support the research and document current and future state services.
- Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
- Take ownership for your own development.
- Collaborate closely with other designers, product owners, and engineers.
- Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus scheme
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
