Senior Service Designer (12-Month FTC)

Lloyds Banking Group is seeking a Senior Service Designer to define and enhance the journeys of its business customers, while supporting them with the right products, tools and services to meet their needs. This is a unique opportunity to make a positive impact and have a key role in shaping the financial services of the future.

Requirements

• Work effectively and confidently as part of agile teams
• Collaborate closely within a multidisciplinary team of designers, product owners and engineers
• Shaping and delivering programmes of research to ensure customer and market insight
• Facilitating workshops and discussions with various collaborators and partners
• Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives
• Researching and documenting current state services and experiences, and prototyping future state services
• Leading others to make good experience design decisions
• Taking responsibility for both personal development and the development of others
• Being an active member of the design community

Benefits

• Generous pension contribution of up to 15%
• Annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle
• 30 days’ holiday, with bank holidays on top
• Wellbeing initiatives and generous parental leave policies