Technical Support Representative

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth.

Requirements

• Troubleshoot and resolve customer technical issues through digital communication channels.
• Assist with provisioning of voice and data services and phone number porting.
• Process new customer orders and update existing accounts.
• Schedule installations, work orders, and trouble calls.
• Apply foundational networking principles to diagnose service-related problems.
• Work daily tickets using customer service and ticketing systems.
• Collaborate with engineering and customer service teams to resolve escalated issues.
• Use tools such as Calix Cloud to monitor and troubleshoot customer network performance.
• Escalate complex issues when appropriate to ensure timely resolution.
• Conduct proactive outreach to address potential service concerns and gather customer feedback.

Benefits

• 100% company-paid medical, dental, vision benefits
• Bonus potential