Customer Service Representative

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia.

Requirements

• Respond to customer inquiries via digital channels and in-person in a friendly and professional manner.
• Assist customers with logging into their accounts and provide support for general account management.
• Handle billing inquiries, payments, and payment plans, and resolve billing discrepancies.
• Accept orders from new customers and modify existing customer orders.
• Schedule installations, work orders, and service calls as needed.
• Conduct customer satisfaction surveys and gather feedback for continuous improvement.
• Utilize customer service software and ticketing systems to manage customer inquiries and servicerequests.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Process customer disconnections and equipment returns.
• Apply payment and process checks for customer bills.

Benefits

• 100% company-paid medical, dental, vision benefits
• Bonus potential