Trust & Safety Specialist

As a Trust & Safety Specialist for Second Life, you will be responsible for monitoring in-world activities, customer-generated content, and interactions to ensure compliance with community standards, terms of service, and content policies.

Requirements

• Experience in trust and safety, content moderation, or community management, ideally in virtual worlds or gaming platforms.
• Familiarity with AI-driven moderation tools (e.g., ActiveFense, Hive, CommunitySift).
• Hands-on experience investigating customer behavior, enforcing community standards, and issuing warnings, bans, or suspensions.
• Knowledge of virtual worlds or online communities (e.g., Second Life), addressing issues like harassment, fraud, and inappropriate content.
• Experience collaborating with Legal, Product, Engineering, and Customer Support teams to develop safety protocols and tools.
• Skilled in using visual collaboration tools (whiteboards, charts, large screens) for strategy sessions.
• Advocate for customer safety, using feedback and data to drive platform improvements.
• Demonstration of specific sensitivity and resilience in handling challenging content and high-stakes interactions.
• Understanding of virtual world technologies and platforms (Second Life experience is a plus).

Benefits

• Comprehensive medical, dental, vision, and 401(k) plans
• Equity Incentive Plan (EIP)
• Generous Paid Time Off
• 401k Matching
• Retirement Plan