As a Trust & Safety Specialist for Second Life, you will be responsible for monitoring in-world activities, customer-generated content, and interactions to ensure compliance with community standards, terms of service, and content policies.
Requirements
- Experience in trust and safety, content moderation, or community management, ideally in virtual worlds or gaming platforms.
- Familiarity with AI-driven moderation tools (e.g., ActiveFense, Hive, CommunitySift).
- Hands-on experience investigating customer behavior, enforcing community standards, and issuing warnings, bans, or suspensions.
- Knowledge of virtual worlds or online communities (e.g., Second Life), addressing issues like harassment, fraud, and inappropriate content.
- Experience collaborating with Legal, Product, Engineering, and Customer Support teams to develop safety protocols and tools.
- Skilled in using visual collaboration tools (whiteboards, charts, large screens) for strategy sessions.
- Advocate for customer safety, using feedback and data to drive platform improvements.
- Demonstration of specific sensitivity and resilience in handling challenging content and high-stakes interactions.
- Understanding of virtual world technologies and platforms (Second Life experience is a plus).
Benefits
- Comprehensive medical, dental, vision, and 401(k) plans
- Equity Incentive Plan (EIP)
- Generous Paid Time Off
- 401k Matching
- Retirement Plan