Care Center Lead
LifeMDGreenville, South Carolina, United States • New York, New York, United States • Huntington Beach, California, United States
Posted September 18, 2025
55000 - 65000 USD year
Full Time
About the Company
LifeMD is a telehealth company that provides a high-quality, cost-effective, and convenient way to access primary and specialized healthcare from the comfort of one’s home. We believe the traditional model of healthcare is outdated. With LifeMD, there's no longer a need to visit a doctor's office, travel to a pharmacy, or return for follow-up care and prescription refills. We save patients time, effort, and money, and aim to encourage more individuals to get the medical care they need. We’re accomplishing this by applying our collective expertise in marketing, medicine, and technology. We’ve integrated a 50-state affiliated medical group, extensive pharmacy network, diagnostic testing capabilities, electronic medical records system, and service call center into our proprietary technology platform — purpose-built to improve the patient experience. Since inception, our affiliated healthcare providers have completed over 850,000 virtual consults for more than 200 conditions. Our growing faction of patients seek our help for primary care, sexual health solutions, weight management, hormone therapy, and more. For more information, please visit LifeMD.com.
Job Description
LifeMD is seeking a proactive Care Center Lead to serve as a crucial support resource for their telehealth Call Center operations. This role acts as a bridge between agents and supervisors, providing real-time assistance, guidance, and leadership to ensure smooth daily operations and a positive patient experience in a hybrid environment. They are revolutionizing access to virtual care and are powered by a dynamic, collaborative team.
Requirements
- Serve as the first point of contact for agents needing assistance with workflows, systems, or patient interactions
- Troubleshoot issues quickly and escalate to supervisors
- Monitor call queues, wait times and dashboards during shifts
- Assist in reallocating resources during peak periods
- Lead by example in professionalism, problem-solving, and call handling
- Manage minor patient or workflow escalations independently
- Support adherence to HIPAA and internal quality standards
- Act as a liaison between supervisors and agents
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
