Clinical Call Center Supervisor (RN or LPN Required)
Essen Health CareNew York, New York, United States
Posted March 4, 2025
75000 - 110000 USD year
Full Time
About the Company
Essen Health Care is a multispecialty medical group providing high-quality, compassionate, and accessible medical care to vulnerable and under-served residents of New York State.
Job Description
We are seeking an experienced Clinical Call Center Manager (RN or LPN) to lead and optimize our Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI) programs.
Requirements
- Active RN or LPN license
- 3+ years of experience in a care management or care coordination company
- 3-5 years of experience supervising/leading a clinical call center or Care management company
- Strong knowledge of Remote Patient Monitoring, Chronic Care Management, and Behavioral Health Integration billing codes
- Experience with RPM, CCM, and BHI technology platforms and integration with EMRs
- Excellent leadership, communication, and problem-solving skills
- Ability to analyze call center metrics and patient adherence data to drive performance improvements
Benefits
- Competitive compensation
- Hybrid flexibility
- Career growth opportunities
