The Case Manager IV provides services for patients with complex care needs, conducting patient outreach, engagement, and psychosocial service assessment, and assists in developing a patient-centered care plan.
Requirements
- Outreach to patients via telephone and in person
- Proactively meet and engage with patients to build effective relationships
- Provide and facilitate referrals for internal and external resources
- Maintain a patient caseload in accordance with LifeLong standards
- Utilize data registries and reports to manage caseload
- Provide health education and training to patients
- Assist patients with accessing and retaining public benefits and insurance
- Respectfully and routinely communicate with patients and their care team members
- Maintain knowledge of patients' medical/behavioral health treatment plans
- Participate in team meetings to coordinate care
- Provide case management services to patients with multiple complex acute or chronic medical or behavioral health conditions
- Assess patients to identify cognitive and/or behavioral health needs
- Co-facilitate patient groups
- Provide intensive case management to a caseload size in accordance with site or program standards
- Provide specialized housing navigation services to patients
- Lead crisis intervention response and follow-up care
- Provide and document billable services to eligible populations
- Develop and maintain onboarding documentation pertinent to the Case Manager role
- Provide training and onboarding support to new Case Managers
- Provide ongoing technical assistance and subject matter expertise through consultation and case conferencing
- Coordinate special projects assigned by site or program Leadership
- Assist with triaging caseloads using data tools to identify patients and prioritize outreach, screenings, and follow up activities
- Mentor and coach Case Managers, Interns, Apprentices, and Volunteers
- Assist in implementation of quality improvement and quality assurance efforts
- Assist in development and implementation of new workflows pertinent to the Case Manager role
Benefits
- Medical, dental, vision insurance (including dependent and domestic partner coverage)
- Generous leave benefits including ten paid holidays
- Flexible Spending Accounts
- 403(b) retirement savings plan
