Case Manager II

The Case Manager II provides services for patients with complex care needs, conducting patient outreach, engagement and psychosocial service assessment, and coordinating service referrals and delivery.

Requirements

• Outreach, via telephone and in person, to patients who meet case management program eligibility criteria or are prioritized by LifeLong for this service
• Proactively meet and engage with patients to build effective relationships and assess strengths and needs
• Actively involve patients and caregivers, as appropriate, in designing and delivering services
• Provide and facilitate referrals for internal and external resources
• Maintain a patient caseload in accordance with LifeLong standards for the specific population served or site requirements
• Utilize data registries and reports to manage caseload, meet program requirements, maintain grant deliverables, and promote high quality care
• Provide health education and training to patients
• Assist patients with accessing and retaining public benefits and insurance
• Respectfully and routinely communicate with patients, their care team members, external partners, and identified social supports
• Maintain knowledge of patients’ medical/behavioral health treatment plans
• Participate in team meetings to coordinate care, support patient goals, and reducing barriers to accessing services
• Advocate on behalf of patients to get their needs met
• Provide case management services to patients with multiple complex acute or chronic medical or behavioral health conditions
• Provide general housing case management services
• Assist with patient crisis intervention and de-escalation
• Document patient contacts/services in required data systems
• Promote diversity, equity, inclusion, and belonging in support of patients and staff
• Represent LifeLong positively in the community and advocate on behalf of underserved populations

Benefits

• Medical, dental, vision (including dependent and domestic partner coverage)
• Generous leave benefits including ten paid holidays
• Flexible Spending Accounts
• 403(b) retirement savings plan