The Family Support Coordinator I (FSC) provides hospital on-site response to advocate for donation and support families through the organ and tissue donation process.
Requirements
- Rapid on-site support for donor families at hospitals throughout LCNW's service area as needed via personal automobile, or commercial or chartered aircraft.
- High-quality trauma and bereavement support to potential donor families.
- Works in strong collaboration with hospital staff, LCNW Resource Triage Coordinator (RTC), Administrator-on-Call (AOC), and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
- Responsible for educating potential donor next-of-kin (NOK) about donation options, the status of donor designation, or requesting authorization for donation from legal NOK.
- Obtains authorization or completes disclosure for first-person authorization.
- Conducts a Uniform Donor Risk Assessment Interview (UDRAI) with the appropriate surrogate of the potential organ donor, working closely with the donor family and LCNW clinical staff to complete accurate answers to UDRAI.
- Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LCNW staff.
- Documentation and Ongoing Family Support
- Completes, accurate, and timely documentation of donor-related activities in computerized confidential donor records, and paper forms according to established policies and procedures.
- Ensures strong collaboration with the organ, tissue, and hospital development departments to ensure the maximization of organ and tissue donation opportunities.
- Works closely with hospital development to ensure a cohesive approach to hospital interactions.
- Assists the Family Support Manager in the planning and execution of various events and family support training.
- Refers donor families to LCNW's Aftercare Program, following the donation case completion.
- Department Support and Education
- Maintains an awareness of all active referrals and pending activity.
- Serves as family support resource for Organ Donation Services, Hospital Development Department, donor hospitals, and donation partners including providing education and training.
- Maintains current knowledge of the donation and transplantation industry.
Benefits
- medical
- dental
- vision
- basic life insurance
- accidental death & dismemberment insurance
- long-term disability insurance
- travel accident insurance
- short-term disability
- life insurance
- hospital indemnity
- critical illness coverage
- pet insurance
- Employee Assistance Program (EAP)
- Wellness Reimbursement
- paid holidays
- PTO
- Health Time Off hours
- paid living donor leave
- paid jury duty leave
- paid parental leave
