Process Service Specialist

Process Service Specialist role at Lexitas, a rapidly growing national provider of legal and corporate support services. The ideal candidate is a self-starter with exceptional customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, collaborative environment.

Requirements

• Own the client experience by providing prompt, professional, and accurate responses to email inquiries and service requests.
• Process client orders efficiently, ensuring all job details (billing instructions, service types, associated parties) are captured and entered accurately.
• Manage the onboarding of new clients, including entering firm data, preferences, and requirements into internal systems.
• Coordinate fulfillment of service requests across departments, ensuring seamless communication and timely execution.
• Monitor job status, update client records with progress notes, and follow up on outstanding tasks.
• Run, monitor, and distribute reports related to job execution and performance.
• Liaise with sales to support client retention and flag potential client issues or new lead opportunities.
• Ensure billing data is accurate and escalate for management review as needed.
• Provide support to inbound call queues and participate in after-hours/on-call duties as required.
• Uphold all HIPAA, privacy, and confidentiality standards in managing sensitive case information.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Other benefits (not specified)