Head of Operations (Auto/Secured lending)

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start... The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions.

Requirements

• Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context.
• Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors.
• Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions.
• Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level.
• Proven ability to develop, implement, and maintain operational procedures and risk/control documentation.
• Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders.
• Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers.

Benefits

• Best-in-class compensation, including equity.
• Flexible working hours (with the option to work from home every Monday and Friday).
• Fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks.
• Private health insurance coverage.
• Equal-opportunity employer with a focus on making Lendable the most inclusive and open workspace in London.