LearnUpon is looking for a Priority Customer Success Manager to join their team. The role is a hybrid position working 3 days per week from the Salt Lake City office.
Requirements
- Triage and respond to customer queries in a timely way.
- Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure and materialize those results.
- Communicate on behalf of the team with other team’s including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete.
- Proactively reach out at scale: Brainstorm in group discussions around outreach campaigns.
- Take lead on tasks related to outreach initiatives.
- Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
- Provide support internally and externally: Work with the Priority team management to keep the team on track with goals/targets.
- Identify opportunities for customers to expand the value they get from LearnUpon..
- Develop a personal career path that includes continuous learning.
Benefits
- Competitive salary and company ESOP.
- Comprehensive private health insurance scheme and 401k.
- 25 days Paid Time Off + 1 annual company wellness day off.
- Work in a fun and supportive environment with regular team events.
- Excellent career progression - take LearnUpon where you think it can go.
