We are looking for a VP of Operations to direct and lead all hands-on operational needs for the Brand. You will lead initiatives to grow the system and brand by improving Average Unit Volume growth, positive check count, and overall system profitability.
Requirements
- Meets or exceeds company sales and profit expectations while maintaining standards in all areas
- Forecast business trends for company operations
- Ability to analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information
- Actively seek input for key business decisions, and providing sound business advice and allocation of useful resources
- Meet and/or exceed monthly Key Performance Indicator metrics all levels
- Drive profitability at regional, district and unit levels through direct management of strategic initiatives by the Operations Director’s.
- Implement, execute, manage and follow up on operational brand strategies that improve the profitability at all levels
- Motivate, lead, coach and develop the Operations Directors
- Ensure compliance with all company standards, and brand standards.
- Collaborate and work in conjunction with all departments for overall growth and success of the operations department and team.
- Maintain budget controls on all operations activities tied to region and employees.
- Projects and practices consistent ownership attributes which provide a high level of customer service at all points of contact
- Partner with Marketing and the Field Operations team to train brand stewardship
- Develop a written set of operating standards around food preparation, service times, store set up, hospitality, cleanliness, and organization
- Look for ways improve throughput and productivity by streamlining operations
- Improve food cost, labor cost, and operating expenses by systemically reviewing processes and implementing cost control measures
- Review P&L regularly with DMs and GMs to ensure that key financial targets (food cost, labor, op ex, etc.) are being met
- Ensure that food quality and guest experience meet brand standards at all times
- Ensure that the FGC culture and Core Values are properly represented at all stores and at all times
- Monitor morale of the staff and check in with all employees on a regular basis
- Ongoing coaching of managers and staff
- Source, test, and roll out back office systems as necessary
- Monitor repairs and maintenance issues
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
