Customer Operations Manager
LaterBoston, Massachusetts, United States • Vancouver, British Columbia, Canada • Chicago, Illinois, United States • Vancouver, Washington, United States
Posted September 15, 2025
80000 - 105000 USD year
Full Time
About the Company
Later is a leading social media marketing solution and link-in-bio tool, specializing in helping top brands create high-performing content and collaborate with influencers to reach new audiences, drive engagement, and achieve predictable ROI. Our comprehensive services include social media management, influencer marketing, and digital marketing, making us a distinctive player in the creator economy.
Job Description
Later is seeking a Customer Operations Manager to partner with the VP of Customer Operations & Experience. This role focuses on driving customer-focused decisions by surfacing insights, identifying performance trends, and ensuring operational excellence across customer journeys. The Manager will collaborate with various teams, while working cross-functionally with Product, Sales, and Marketing to improve efficiency and customer outcomes.
Requirements
- 3–5 years of experience in customer operations, marketing operations, or business analytics.
- Proven background in agency or performance marketing campaign operations.
- Strong data analysis skills with experience using analytics tools.
- Demonstrated ability to translate customer and campaign data into actionable insights.
Benefits
- Competitive salary
- Comprehensive benefits plan
- Career development opportunities
