Senior Technical Support Engineer
LangChainEurope
Posted November 23, 2025
100000 - 130000 USD year
Full Time
About the Company
LangChain is a company that helps developers build mission-critical AI applications.
Job Description
LangChain is hiring a Senior Technical Support Engineer to lead customer support experience for highly technical users. The role involves diagnosing issues, working with engineering teams, and improving support processes.
Requirements
- 4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
- Programming experience with Python
- Hands-on knowledge of Kubernetes and Docker
- Experience supporting enterprise customers and collaborating with engineering on complex escalations
Benefits
- Competitive salary
- Equity stake for role and stage of company
- Annual salary range: £100,000 - £130,000 USD
