Customer Engagement and Experience Member Advocate III
L.A. Care Health PlanLos Angeles, California, United States
Posted January 15, 2026
77265 - 123625 USD
Full Time
About the Company
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents.
Job Description
The Customer Engagement and Experience Member Advocate III serves as a high-level resource and member support specialist within L.A. Care’s Customer Engagement and Experience operations.
Requirements
- Assists members with complex benefit questions, care navigation challenges, grievances, access to services, and issue resolution.
- Conducts high-touch outreach to support vulnerable or high-risk populations, including seniors, individuals with chronic conditions, and members with unmet social needs.
- Resolves escalated inquiries from customer service, care management, and provider relations.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)