Customer Engagement and Experience Member Advocate III

The Customer Engagement and Experience Member Advocate III serves as a high-level resource and member support specialist within L.A. Care’s Customer Engagement and Experience operations.

Requirements

• Assists members with complex benefit questions, care navigation challenges, grievances, access to services, and issue resolution
• Serves as a subject matter expert for benefit interpretation, care coordination pathways, and service workflows
• Resolves escalated inquiries from customer service, care management, and provider relations

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)