Manager, Account Management
KustomerUnited States
Posted October 30, 2025
Full Time
About the Company
Kustomer is a customer service platform that empowers businesses to deliver exceptional omnichannel experiences through complete customer visibility, intelligent automation, and easy customization. By enabling fast, personalized interactions across phone, email, chat, and social media, Kustomer helps growing brands build enduring relationships and drive better business results.
Job Description
Kustomer is seeking a Manager of Account Management to lead a team of Account Managers focused on upselling AI-powered tools to existing customers. This role will establish strategy and operational rigor to drive expansion and retention across North America and EMEA regions. Kustomer is a leading conversational CRM platform empowering businesses through intelligent tools and a dedicated team.
Requirements
- 7+ years of managing a team of quota carrying account managers (($2M+ team quota)
- 10+ years in SaaS Account Management or Expansion Sales, including 3+ years managing or leading a client-facing team.
- Proven success driving upsell and expansion revenue, ideally within AI, automation, or analytics products.
- Experience leading distributed teams across EMEA and North America, with strong cross-cultural awareness and operational discipline.
- Excellent sales fundamentals — pipeline management, forecasting, negotiation, and value-based selling.
- Skilled operator with a data-driven mindset and the ability to build structure in a high-growth environment.
- Empathetic, motivational leader with a track record of developing high-performing, customer-focused teams.
- Strong executive communication skills and ability to collaborate effectively across Sales, Product, and Customer Success.
- HIPAA Compliance
Benefits
- Competitive salaries
- Stock options
- Healthcare coverage
- WiFi and Mobile reimbursement
- Generous vacation policy
