Account Manager

We are looking for a passionate individual who will partner with and ensure the long-term success of our managed service clients.

Requirements

• Serve as the non-technical point of contact for assigned group of Managed Services accounts and develop trusted relationship with both external and internal client team.
• Ensure that accounts are satisfied with Kraft Kennedy's level of service, communicating feedback raised by the client to Kraft Kennedy management, while ensuring any concerns are resolved in an effective and timely manner
• Proactively interface with accounts on a regular basis to ensure their needs are being met via ad-hoc check-ins and routine status meetings
• Work with the technical team to explore improvements for the client’s technologies, bringing those recommendations to the attention of the client and the internal sales team
• Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings
• Drive relationship growth through scheduled in-person meetings at client locations
• Assist with the management of onboarding new clients and contacts
• Develop thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts
• Develop overall proficiency in internal systems and operating procedures
• Work with Procurement to ensure hardware/software renewals are processed in a timely manner
• Develop proficient understanding of Agreements and billing procedures for each client
• Review client invoices for accuracy and respond to any billing-related issues that arise

Benefits

• Medical, dental, life and disability insurance
• 401k with company match
• Holidays/vacation/sick days
• Cutting edge training on the latest technologies
• Employee referral bonus program
• Phone reimbursement