Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within an assigned area. This role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate is confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

Requirements

• Monitor and maintain collection performance.
• Manage repossession activities.
• Coordinate with agencies.
• Handle legal formalities.
• Conduct field visits.
• Train and guide collections team.
• Ensure adherence to bank policies and regulatory guidelines.