Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within a specific area. This role involves overseeing repossession activities, coordinating with agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate will be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

Requirements

• Monitor and maintain collection performance.
• Manage repossession activities.
• Coordinate with agents and sales teams.
• Handle legal formalities related to collections.
• Conduct field visits.
• Train and guide the collections team.
• Adhere to bank policies, regulatory guidelines, and ethical standards.