Support Specialist

Kojo is a construction technology company seeking a Support Specialist to provide advanced customer support and drive exceptional customer experience.

Requirements

• 2-4 years of experience in customer support for B2B customers
• Strong troubleshooting skills focused on product workflows, configurations, and user behavior
• Ability to clearly document findings and write structured case notes
• Comfort working in ticketing systems (e.g., Zendesk, Jira or similar tools)
• Excellent written and verbal communication - clear, empathetic, and confident
• Strong organizational skills and the ability to manage multiple active cases
• A process-oriented mindset - you look for patterns and help prevent repeat issues

Benefits

• New hire equity grant
• Full suite of perks and benefits for US-based full time employees