Head of Retention
KingMakersCape Town, Western Cape, South Africa
Posted October 29, 2025
Full Time
About the Company
KingMakers is a proudly African company shaping the future of sports and iGaming entertainment.
Job Description
KingMakers is seeking a Head of Retention to lead the company's retention strategy across all active markets, including Sports, Gaming, VIP, and Customer Value. This strategic role will define and execute retention initiatives, aligning them with data-driven decision-making and cross-functional collaboration. The role requires a leader capable of building sustainable growth and improving customer lifetime value.
Requirements
- Bachelor’s degree in Marketing, Business, Economics, or related field
- 7–10+ years’ experience in CRM, Lifecycle, or Retention Marketing
- Proven track record owning and delivering retention strategy and governance
- Demonstrated success improving LTV, retention rate, ARPU, and promotional ROI
- Experience working cross-functionally with Product, Trading, Analytics, and Commercial
- Background in iGaming, betting, or related high-frequency digital consumer sectors
Benefits
- Health Support
- Comprehensive Insurance
- Future Planning
- Performance Bonus
- Convenience at Work
- Hybrid Work
