Player Engagement Agent - Russian/English - Remote

Keywords Studios is looking for a Player Engagement Agent to serve as the essential link between clients and the gaming community. The role involves investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to developers.

Requirements

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly
• Provide translations when required
• Maintain accurate and detailed reports
• Ensure prompt escalation of issues
• Contribute to smoother support processes
• Manage your time effectively and responsibly
• Master the gameplay knowledge of our products
• Familiarity with Helpshift/Zendesk or other CRM tools
• Knowledge of macros customization for streamlined responses
• Experience with MS Office or Google Suite apps for documentation

Benefits

• Remote work with necessary equipment provided
• Professional development opportunities
• Collaboration with people from all over the world
• Exciting projects
• Opportunity to look behind the scenes of the gaming industry