Player Engagement Agent - Russian/English - Remote

Join our team as a Player Engagement Agent and serve as the essential link between our clients and the gaming community. Investigate and resolve player inquiries, provide translations, and collaborate with internal teams. Grow with us and make a meaningful impact in the gaming industry!

Requirements

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly
• Assist internal teams with project-related requests
• Gather and deliver player feedback
• Provide translations when required
• Maintain accurate and detailed reports
• Escalate issues following established procedures
• Contribute to smoother support processes
• Manage time effectively and responsibly
• Master the gameplay knowledge of our products
• Familiarity with Helpshift/Zendesk or other CRM tools
• Proficiency in MS Office or Google Suite apps
• Mastery in C1-C2 level Russian proficiency
• Excellent communication skills
• Flexibility to adapt to various situations
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns
• Proficiency in navigating knowledge bases
• Basic troubleshooting skills

Benefits

• Remote work with necessary equipment provided
• Professional development opportunities
• Collaboration with people from all over the world
• Exciting projects
• Community and industry insights