Manager, Customer Success
Keywords StudiosSilesian Voivodeship, Poland
Posted October 9, 2025
Full Time
About the Company
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard. We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Job Description
Helpshift is a customer service platform connecting traditional channels with a mobile-first approach. They are seeking a Manager, Customer Success to build relationships with customers, manage Onboarding teams, and collaborate with Sales, Support, and Product teams. This role focuses on scaling the customer base and enhancing the customer experience through AI and automation.
Requirements
- 8+ years' experience helping Enterprise and Mid-Market customers reach their goals
- Managed a team of Customer Success Managers globally
- Managed a team responsible for Onboarding
- Adapt quickly and thrive in a fast-paced, growing environment
- Navigate an Enterprise organization’s political landscape
Benefits
- Competitive salary
- Opportunity to work with leading B2C brands
- Remote work environment