Customer Experience Manager
KasewareDenver, Colorado, United States
Posted March 3, 2026
100000 - 120000 USD
Full Time
About the Company
Kaseware is a dynamic small company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers.
Job Description
We are seeking a Customer Experience Manager to join our team at Kaseware. As a Lead Customer Experience Manager, you will implement strategies to enhance customer interactions and satisfaction, track key performance indicators, and liaise between department stakeholders and executive leadership. Our ideal applicant has considerable professional experience in an implementation or project management role.
Requirements
- Solution with the client to refine processes and procedures to meet the customer use cases and requirements, post-implementation
- Form scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
- Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
- Monitor customers post roll out and create plans detailing insights and potential improvements for future initiatives
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
- Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
- Work with the Account Management/CSM team to collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
- Learn all facets of the Kaseware solution to provide a deep technical expertise and understand to clients
- Liaise between technical and non-technical teams to translate operational needs into technical solutions
- Champion the customer perspective in decision-making processes and proposing innovative solutions to enhance the customer experience
- Ability to travel up to to 50% of the time
Benefits
- Competitive salary and bonus program in an entrepreneurial environment
- Excellent health, dental, and vision insurance with generous company contribution
- FSAs, HSAs
- Unlimited paid vacation
- 12 paid company holidays
- Paid Sick Time
- Paid Parental Leave
- 401k with company matching
- EcoPass provided for Colorado-based employees
