Customer Experience Manager

The Customer Experience Manager will oversee and optimize the end-to-end customer experience for The Wessex Mint platform, managing phone-based customer interactions, email, and helpdesk support. They will lead the customer experience function, manage customer support operations, and ensure high standards of service across all customer communication channels.

Requirements

• Significant experience in customer experience, customer support, or service operations leadership
• Proven experience managing phone-based customer support environments
• Excellent spoken and written English, with the ability to communicate clearly and professionally with customers
• Strong leadership and team management capabilities
• Experience improving customer service systems, workflows, and operational processes

Benefits

• $2,500 monthly salary
• Fully remote role for LATAM-based candidates
• Working hours primarily aligned with UK business operations
• Opportunity to lead the customer experience function for a growing precious metals platform
• Exposure to a fast-scaling international D2C business
• A collaborative remote team environment
• Opportunity to help shape and scale customer experience systems and processes as The Wessex Mint grows