Customer Support Specialist

As a Customer Support Specialist at Karbon, you will provide support to Aider Platform customers, drive growth in existing customers, and acquire a working knowledge of the value proposition of the platform.

Requirements

• 1-2 years of customer technical support experience
• Accounting background or experience working with accounting / professional services firms
• Prior experience with chat / support software (Intercom/Zendesk/Salesforce)
• HubSpot experience is strongly preferred
• BA/BS preferred and have a minimum of 1-3+ years of industry experience in B2B SaaS businesses, accounting professional services, training or education or customer support
• Have great communication skills to be able to explain complex concepts clearly and efficiently
• Have experience/passion for enabling businesses to grow and succeed
• Ability to learn modern customer enablement SaaS and servicing tools

Benefits

• Medical, dental, and vision insurance
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program