Customer Support Specialist

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. As a Customer Support Representative at Karbon, you will support customers in their time of need, drive growth in existing customers, and increase participation in free service offerings.

Requirements

• 1-2 years of customer service experience
• Prior experience with chat / support software
• Problem-solving skills
• BA/BS preferred and have a minimum of 1-3+ years of industry experience in B2B SaaS businesses, accounting professional services, training or education or customer support
• Have great communication skills to be able to explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance
• Have experience/passion for enabling businesses to grow and succeed
• Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support customers
• Have professional spoken and written English (fluency in other major languages is a plus but not required)

Benefits

• Global Medical Insurance: Coverage Limit - $1M for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program