IT Help Desk Support - Level II

An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks.

Requirements

• Provide support of incoming requests to the service desk via telephone, web portal, email
• Provisioning and system setup for new hires
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Use remote tools and diagnostic utilities to aid in resolving support requests
• Server administration via Active Directory, File & Print services, DNS, DHCP
• Network firewall and switch administration and maintenance
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Manage Microsoft Exchange Server
• Monitors alert systems and take appropriate action as per guidelines
• Receive escalated service requests requiring an enhanced response

Benefits

• Challenging work
• Career opportunities
• Pleasant work environment
• Ongoing training