IT Help Desk Support - Level II

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks.

Requirements

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Install antivirus software and ensure virus definitions are up to date.
• Network firewall and switch administration and maintenance.
• Optimizing and maintaining network software and hardware.
• Building and deploying file servers and cloud computing solutions.
• Configuring and deploying VOIP solutions.
• Manage Microsoft Exchange Server.
• Telephone solutions.
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.

Benefits

• challenging work
• career opportunities
• pleasant work environment
• ongoing training