Customer Support Services Fiduciary Agent
JimdoGermany
Posted January 20, 2026
Full Time
About the Company
Jimdo is a technology company that empowers self-employed small business owners and solopreneurs by providing an AI-powered, GDPR-compliant website builder and a suite of integrated tools—including online stores, logo creation, legal text generation, SEO, and business listings. Since its founding in 2007, Jimdo has helped create over 32 million websites, evolving its portfolio to meet the unique needs of microbusinesses. The company differentiates itself through continuous product innovation, a remote-first culture that encourages immediate impact, and a commitment to diversity and inclusion as a global, multilingual team.
Job Description
As a Customer Support Services Fiduciary Agent at Jimdo, you will handle day-to-day customer inquiries and evolve into a highly specialized role, taking ownership of complex cases and making thoughtful, fair, and compliant decisions.
Requirements
- 3+ years in Customer Support, Success, or similar roles
- Proven experience with payments, billing, or financial processes
- Experience in SaaS, fintech, or high-volume environments
- Strong sense of ownership, sound judgment, and a customer-first mindset
- Comfort working in ambiguous situations and handling sensitive or regulated topics responsibly
Benefits
- Annual compensation reviews to ensure you're rewarded fairly
- A remote office set-up bonus to enhance your workspace
- An employee assistance program, offering resources and counseling
- Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever
