Customer Support Manager

Customer Support Manager job description at Jaja. We are seeking an experienced Customer Support Manager to lead and manage our Customer Servicing function across telephony and messaging.

Requirements

• Proven experience managing customer service teams in financial services
• Strong knowledge of telephony and digital messaging platforms (Zendesk/AWS/Twillio)
• Excellent leadership, coaching, and people development skills
• Analytical mindset with ability to design data, interpret data and drive improvements
• Understanding of regulatory requirements (FCA, GDPR)
• Strong communication and stakeholder management skills

Benefits

• Competitive salary
• Potential for part time working around other / family commitments
• Pension contributions
• Bonus potential
• Private medical cover
• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
• 4x life insurance cover
• Employee assistance program