Accounts & Operations Representative

Would you like the opportunity to work closely with high-performing and customer-focused teams in Australia? Jabra, Australia is looking for an exceptional Accounts & Operations Representative to serve our growing business.

Requirements

• Logistical support and order management
• Order management: Order intake, order output, order change requests.
• Supply issues, allocation, product availability etc. (toward customers and Sales org)
• Manage sample orders.
• Create market replacement credits
• Special price approval process (from Sales MD or VP)
• Insure Partners are in compliance with Commercial returns policies to process returns, work with sales to approve exceptions
• Report generations on order patterns back order management and revenue reports.
• Distribution Center Activities
• Prepare and maintain SOP’s for special customer requirements in alignment with company policy
• Manage customer complaints (returns, picking errors, lost shipments, damages)
• Understand and work according to processes in APAC Planning & Fulfillment team and interaction with other departments
• Work with and support internal departments in regard to activities at the Distribution Center:
• Customer rework initiatives
• Product restraint allocations
• Ensure Orders are shipped out (ensure that orders are being processed to the warehouse and any shipment issues are prioritized and resolved for customers.
• Participate in end of month and end of quarter Business Review Meetings to inform the status of orders related to goals being met.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance