The Asst Shore Excursion Manager assists the Shore Excursions Manager with the coordination of all shore excursion activities, including revenue generation and compliance with the Product Book.
Requirements
- Manage the sales and reconciliation of shore excursion bookings
- Manage the administration and clearing of shore excursion waitlists
- Facilitate and assist guests with onboard shore excursion bookings
- Handle private guest excursions
- Coordinate shore excursion revenue activities to ensure maximum income
- Socialize with guests, when time permits
- Oversee the guests Services Desk and its activities
- Maintain an updated and accurate filing system for reference purposes
- Oversee tour escort allocations and procedures
- Liaise with local suppliers to confirm reservations, busses, guides etc.
- Coordinate all shore excursions including the audio equipment required for each excursion
- Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions
- Play an active role in the Emergency Response Organization and constantly look to improve all matters concerning the safety and security of guests, crew and the vessel
- Organize guest and crew dis-/embarkation in conjunction with all relevant parties to ensure proper execution
- Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies
- Manage service according to guest flow, embarkation & disembarkation, sea day activities & other activities
- Positively contribute to achieving/succeeding Shore Excursions KPI goals (quality & financial) for the Shore Excursions Department
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies
- Participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company
Benefits
- Paid flights to and from the ship
- Legal employment based on 10-hour work day
- Fixed return dates at the end of your contract
- Free shipwide Wi-Fi
- Free accommodation
- Opportunities for growth and advancement in your career
