Senior Forward Deployed Product Manager
IntercomSan Francisco, California, United States
Posted September 23, 2025
189000 - 226000 USD year
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Forward Deployed Product Manager (FDPM) to bridge the gap between customer needs and the AI Agent for Customer Service, Fin. The FDPM will own the full product lifecycle, driving adoption, implementing custom solutions, and influencing the product roadmap. This role involves deep customer immersion, technical collaboration, and strategic impact.
Requirements
- Experience: Min 4+ years of experience as a product manager, with a proven track record of shipping impactful products.
- Leadership: Experience leading a team.
- Customer centricity: Deep customer empathy with a strong bias for action.
- Communication: Communicate complex topics clearly.
- Product Marketing: Effectively articulate product value to internal stakeholders and external customers.
- Navigating Ambiguity: Ability to thrive in fast-changing environments.
- Strong cross-functional collaboration: Ability to understand and navigate organizational boundaries.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- In-office bicycle storage
- Fun events