Customer Service Representative
Interactive InvestorManchester, England, United Kingdom
Posted March 2, 2026
27300 - 27300 GBP
Full Time
About the Company
Interactive Investor (II) is a leading UK investment platform that offers a secure, low-flat-fee environment for managing Stocks & Shares ISAs, personal pensions, and trading accounts. With a catalogue that spans the widest range of investments available, II provides online share dealing, SIPPs, junior ISAs, and private pension solutions, complemented by expert market insight and private investor communities. The platform's distinction lies in its scale—over half a million investors trust II with £80 billion in assets, making it the country's second-largest investment service. Backed by a workforce of more than 1,000 professionals across Manchester, Leeds and London, II combines deep industry expertise with a culture of accessibility and customer‑centric support.
Job Description
We are seeking a Customer Service Representative to work in our Specialist Contact Centre in Manchester City Centre, answering calls from customers, providing excellent customer service, and building relationships with new people every day.
Requirements
- Customer-focused with experience in a contact centre environment working on complex products.
- Dedication, motivation, driven, and a passion for assisting customers.
- Ability to build rapport with customers across all communication channels.
- Proficient IT skills — ability to navigate a broad range of internal systems.
- Confidence in working independently and making decisions, including appropriately escalating issues.
Benefits
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
- Life Assurance and Group Income Protection
- Private Medical Insurance – Provided by Bupa
- 25 Days Annual Leave, plus bank holidays
- Staff Discounts on our investment products
- Personal & Well-being Fund – Supporting your physical and mental wellness
- Retail Discounts – Savings at a wide range of high street and online retailers
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
